NABFINS Limited has announced a recruitment opportunity for the post of Telecaller – Work From Home in Kerala. This job is suitable for candidates who have completed minimum PUC / 10+2 and are looking for a customer calling, support, recovery follow-up or office coordination role. Freshers are also eligible to apply, which makes this opportunity useful for candidates starting their career after 12th.
The selected candidate will be responsible for calling existing and prospective customers, attending customer care calls, maintaining call records, understanding customer concerns and coordinating with branch staff when needed. Candidates should have good communication skills, basic computer knowledge and the ability to speak local languages and Hindi. Interested candidates can send their resume to the email ID mentioned on the official NABFINS career page before the last date, 01 July 2026.
Job Overview
| Organization | NABFINS Limited |
| Post Name | Telecaller – Work From Home |
| Job Code | Nabfins/OPS/1113 |
| No. of Vacancies | Not mentioned |
| Application Mode | Resume submission by email |
| Qualification | Minimum PUC / 10+2 completed |
| Experience | Freshers are eligible |
| Job Location | Anywhere in Kerala |
| Work Mode | Work From Home |
| Age Limit | Maximum 30 years |
| Preferred Languages | Local languages and Hindi |
| Last Date | 01 July 2026 |
About the Recruitment
NABFINS has published the Telecaller-WFH vacancy under Job Code Nabfins/OPS/1113. The recruitment is for candidates located anywhere in Kerala. Since this is a work-from-home role, candidates should be ready to handle customer communication professionally from their own location.
The official career page mentions that the minimum qualification is PUC / 10+2 completed and freshers are eligible to apply. This makes the vacancy suitable for candidates who have basic education, communication ability and interest in customer service or telecalling work.
Job Description
The Telecaller role mainly involves customer communication through phone calls. The candidate must make outbound calls to customers using scripts and also attend inbound calls on the toll-free or customer care number. The work includes understanding customer queries, collecting relevant information, updating call records and helping customers with product or service-related concerns.
The role also involves contacting PAR and NPA borrowers to understand reasons for non-payment. The candidate may need to escalate complaints or grievances to the concerned branch and coordinate with branch staff for ground-level follow-up whenever required.
Key Responsibilities
- Make outbound calls to customers using scripts.
- Attend inbound calls on toll-free or customer care numbers.
- Obtain customer information and relevant data.
- Ask questions and understand customer queries clearly.
- Contact PAR and NPA borrowers and identify reasons for non-payment.
- Resolve queries related to products and services.
- Suggest suitable solutions based on customer needs.
- Complete 120 calls, out of which 50 successful calls are mandatory.
- Handle and escalate customer complaints to the concerned branch.
- Update call records, customer responses and feedback accurately.
- Coordinate with branch staff for follow-up and closure of grievances.
- Maintain daily database of telecallers.
Required Qualification
The minimum educational qualification required for NABFINS Telecaller recruitment is PUC / 10+2 completed.
Required Skills
- Good verbal communication skills.
- Good written communication skills.
- Basic computer knowledge.
- Microsoft Excel skills.
- Ability to work individually or as part of a team.
- Ability to speak local languages and Hindi.
- Customer handling and follow-up skills.
Experience Required
Freshers are eligible to apply for this post. Previous experience in telecalling, customer care, recovery follow-up or call centre work may be helpful, but it is not mentioned as mandatory.
Salary & Benefits
Salary and benefits are not mentioned in the official job profile or job description PDF.
Age Limit
The maximum age limit for the Telecaller-WFH post is 30 years.
Work Location
The job location is Anywhere in Kerala. The job title clearly mentions Work From Home.
Working Hours
Specific working hours are not mentioned in the official notification. Selected candidates should follow the work schedule and calling targets assigned by NABFINS.
Selection Process
The selection process is not clearly mentioned in the official job profile. Candidates may be shortlisted based on resume, qualification, communication skills and suitability for the role.
How to Apply
- Visit the official NABFINS career page.
- Open the Telecaller-WFH Kerala job profile.
- Download and read the job description and application form.
- Prepare an updated resume.
- Send the resume to the email ID mentioned in the official career page.
- Submit the application before 01 July 2026.
Required Documents
- Updated resume.
- Filled application form, if required.
- Recent passport size photographs.
- Educational qualification certificates.
- Identity proof such as Aadhaar, PAN, Voter ID or Driving Licence.
- Experience details, if applicable.
- Salary slip statement of last three months, if applicable.
Important Instructions
- Candidates should not alter the application format.
- Any change in the application format may lead to rejection.
- Applicants should provide correct personal, educational and experience details.
- Candidates may be required to submit police verification report at the time of joining.
- Background verification may be conducted by NABFINS or its representatives.
- Candidates should keep their mobile number and email ID active.
Important Dates
| Last Date to Apply | 01 July 2026 |
Important Links
| Details | Link |
|---|---|
| Official Job Profile | View Job Profile |
| Job Description PDF | Download JD PDF |
| Application Form PDF | Download Application Form |
| Official Website | Visit Website |
Company Profile
NABFINS Limited, formerly known as NABARD Financial Services Limited, is a financial services company connected with microfinance and customer-focused lending activities. The company works in areas such as group lending, direct lending, credit support and financial inclusion services.
FAQ
What is the post name in NABFINS Recruitment 2026?
The post name is Telecaller – Work From Home.
What is the job code?
The job code is Nabfins/OPS/1113.
What is the required qualification?
The minimum qualification is PUC / 10+2 completed.
Are freshers eligible?
Yes, freshers are eligible to apply.
What is the age limit?
The maximum age limit is 30 years.
What is the job location?
The job location is anywhere in Kerala, and the role is work from home.